LIBRERIDE · PLATFORM POLICIES
Rider terms
Scope and eligibility
These website terms summarize the Rider app terms version 2026-09-v1. They do not replace accepted in-app terms. LibreRide connects riders with available drivers and manages booking and trip information. Riders must be at least 18 and legally able to agree. Use accurate account information and protect access to your account.
Requesting transportation
Check pickup, destination, ride type, and displayed fare before requesting. Driver availability and arrival estimates are not guarantees. Confirm the assigned driver and vehicle shown in the app before boarding. Do not enter a vehicle that does not match.
Payment and changes
Authorize the amount presented for that trip. A saved payment method does not authorize unrelated charges. Any permitted additional amount requires prior disclosure and any required authorization. Read the payment information and refund policy.
Conduct
Wear a seat belt as required, respect people and property, and follow reasonable safety directions. Threats, harassment, violence, discrimination, interference with driving, damage, and unlawful conduct are prohibited. Use a safe pickup location and do not ask a driver to violate traffic laws.
Accessibility, communications and support
Accessibility requests and service animals must be handled under applicable law. Report a denial through safety support. Service messages may concern sign-in, rides, payments, or support; optional marketing requires its own consent where applicable.
Account review and changes
An account may be restricted for safety, fraud, misuse, or legal reasons. Ask support for a review and provide relevant information. Material term changes must be presented for future acceptance where required. This page adds no arbitration requirement, liability waiver, or waiver of statutory rights. Contact rider support for concerns.